At Best Scrap Buyer Dammam (https://www.bestscrapbuyerdammam.com/), customer satisfaction is important to us. Please read our Return and Refund Policy carefully before using our services.

1. Nature of Services

We deal in the purchase of scrap materials, including metal scrap, iron, copper, aluminum, and other recyclable items. Due to the nature of scrap materials, returns are generally not applicable once the material has been inspected, weighed, and accepted.

2. No Return Policy

Once scrap materials are collected, weighed, and payment is completed, the transaction is considered final. Scrap materials cannot be returned after pickup or delivery.

3. Refund Policy

Refunds are not applicable after payment has been made, except in the following cases:

• Incorrect weight calculation due to a verified error

• Incorrect payment amount caused by a technical or human mistake

Any refund, if approved, will be processed after proper verification.

4. Refund Processing

If a refund is approved:

• It will be processed using the original payment method or another agreed method

• Processing time may take 3–7 business days, depending on the payment method

5. Customer Responsibility

Customers are responsible for:

• Ensuring the scrap material presented is accurate and complete

• Reviewing weight and price details before accepting payment

Once payment is accepted, it indicates agreement with the transaction details.

6. Service Cancellation

Customers may cancel a scheduled pickup before inspection and loading. Once inspection or loading has started, cancellation may not be possible.

7. Policy Updates

We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

8. Contact Information

For any questions regarding this policy, please contact us:

🌐 Website: https://www.bestscrapbuyerdammam.com/
📞 Phone / WhatsApp: +966 50 735 0029
📍 Location: Dammam, Saudi Arabia